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Learn about RedStone Hosted Services.

RedStone Hosted Services

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Platinum Maintenance Support

Premium support.

Platinum maintenance support provides all the benefits of Gold maintenance support plus additional premium services. Platinum maintenance support includes:

• 24/7 support for level-one support issues.
• On-site support - If a level-one problem cannot be solved remotely within two workdays, Perceptive will dispatch an on-site team to get the issue resolved.
• Priority phone/email support - Perceptive responds to most requests within four hours.
• Configuration support - Want help making changes to an existing configuration? Perceptive will guide you step by step through making simple changes to existing config files.
• Named support contact - Platinum support customers receive a named contact to manage your service needs.

Platinum maintenance support also includes an annual audit to maximize the performance of your system.

Platinum maintenance support not what you're looking for? Check out Perceptive’s Gold Support.

Want to learn more? Contact us for more information.